Get Support

Phone

Please contact UNM IT Customer Support Services at (505) 277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m.except during University Holidays.

To report an IT related system emergency or outage after hours, choose option #4. This will allow you to leave a message for on-call staff. Please check the IT Availability Schedule and IT Alerts websites before calling.

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In-Person

Laptop Support

Troubleshooting and technical support for laptops is available at the Lobo BrainBar.

Lobo BrainBar offers support for personal laptops for persons with any UNM affiliation is available.

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Online

The Help.UNM protal is UNM IT's self-service portal where you can submit requests for services and reports issues 24 hours a day. You will be required to log in with your UNM Netid and password.

Visit the Help.UNM portal.

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Self-Help Options

FastInfo is your first stop for answers about UNM. FastInfo is UNM’s knowledge base that allows you to search answers to common questions. Visit FastInfo.

If you need to reset your NetID visit NetID / Password Reset.

Visit CanvasInfo for Canvas support and information.

Visit webmeetings.unm.edu for virtual meeting support.

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More Support Options at UNM

You can visit these resources for North Campus support.

Health Sciences Center (Academics) - HSC Technology Services

UNM Hospital (Clinicians) - UNMH Help Desk

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Get to know your ITO

Many departments have local IT staff with specialized knowledge about departmental needs and resources.