Get Support
Ask the Support Desk
For assistance with UNM IT services, please contact the IT Customer Support Services at (505) 277-5757. Hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m.
Any computers owned and managed by UNM IT receive advanced support from UNM IT Enterprise Managed Systems.
Get Help with UNM Canvas
The UNM Canvas Support desk provides faculty, staff, and students with help for UNM Canvas and other online teaching and learning tools.
The Center for Teaching and Learning also provides faculty with resources and support for teaching online.
The Library's subject librarians provide support for finding electronic resources that can supplement Canvas course content.
UNM Online provides student, faculty, and staff support for running UNM's online programs.
Check the Knowledge Base
Answers to many common questions are documented online in UNM FastInfo and StudentInfo.
Ask a Librarian
Librarians and technical staff in the libraries are an excellent source of remote and in-person support for library resource questions as well as technical questions.
The Ask a Librarian service can be accessed in-person or remotely.
Get to know your IT Officer (ITO)
Many departments have local IT staff with specialized knowledge about departmental needs and resources.
- Sridevi Kumaravelu — ISS IT Officer (Facilities)
- John Reindorp — ISS IT Officer (Auxiliaries)
- ISS IT Staff Webpage
- ISS Departments
- Sean Smock, IT Officer
- Anderson Technology
College of University Libraries and Learning Sciences includes University Libraries, UNM Press, and Organization, Information & Learning Sciences.
Library IT Services provides Workstation Management, User Support, Application and Web Development, and Systems Management for the College. We support multiple learning spaces for students in the branches, the Math MaLL, student laptop checkout, and multiple custom websites and applications used to support the educational mission of the university.
- Kathleen Garcia, Manager IT Services
- Karl Benedict, Director, Research Data Services & IT Services
- Carree Connelly — IT Officer
- Submit Request
Athletics staff should contact the IT service desk at (505) 277-5757 or Help.UNM to submit a request for support or to report a problem.
- John Reindorp — ISS IT Officer (Auxiliaries)
- Eric Castillo — IT Officer
UNM Law School and associated centers in Bratton Hall and the New Mexico Law Center.
Law IT staff consist of a systems administrator, endpoint/security and client support supervisor, student IT staff, and IT manager. Any UNM employee or student with a UNM Law related request should contact helpdesk@law.unm.edu for assistance.
UNM Law IT staff support academic technologies as well as the various centers and programs of the School of Law, and also its full-time experiential programs.
The COEHS Center for Student Success.
Servicing the University's Financial Services Division, Human Resources Division, Graduate Studies, Internal Audit and Office of Contract Archeology.
- Jennie Wong — IT Officer
- Business Center IT
- Walter Winegar-Valdez — IT Officer
- Service Catalog
- Submit a Service Request
Servicing The College of Fine Arts and its departments; Art, Music, Theatre & Dance, Film and Digital Arts, The University of New Mexico Art Museum, and the Tamarind Institute.
Description of Services: Workstation management support of all CFA purchased computers, classroom support for rooms that have technology occupied in the space that is not centrally managed by UNM IT, technology purchasing for the entire college, specialized lab support, technology consultation.
- Brian Kimura — IT Officer
- Submit a Request
- Grace Fastino — IT Officer
- Submit a Request
Welcome to the School of Engineering! My name is Benjamin Murray, I am the IT Officer for this amazing School. The School of Engineering consist of several main departments, as well as multiple centers and research groups.
Please click the link below for more information on our School.
School of Engineering | The Univeristy of New Mexico (unm.edu)
A little about me:
IT questions in Engineering? Meet our problem-solver, Benjamin Murray :: School of Engineering | The University of New Mexico (unm.edu)
To place a service request please call (505) 277-5757, or go to Service Desk (unm.edu).
Visit the Brain Bar
As UNM returns to campus, we are working on reopening the Brain Bar located in the UNM Bookstore that can help you with issues specific to your computer. Check back here for updates.
A new Brain Bar location in Zimmerman Library is also planned with the new Adobe Creative Campus space.
